Terms Of Service

Welcome to Freshentic! These terms and conditions outline the rules and regulations for the use of Freshentic’s website and services. By accessing or using our website, you agree to comply with and be bound by these terms and conditions.

1. General

1.1 Freshentic (“we,” “our,” “us”) operates an e-commerce business that provides various ready-to-cook & ready-to-eat daily essential food items like fish, meat, spice pastes, edible oil, ghee, honey etc.

1.2 By using our website, you confirm that you are at least 18 years old or have the consent of a legal guardian.

1.3 Freshentic reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page, and continued use of the website will be considered acceptance of these changes.

2. Products and Services

2.1 All products listed on Freshentic are subject to availability. We reserve the right to limit the quantities of any products we offer.

2.2 Freshentic takes great care to ensure the quality and freshness of our products. However, actual product appearance, quality, or flavor may vary from images or descriptions on our website.

2.3 Freshentic is not responsible for any adverse reactions resulting from the use of our products, as individual allergies and dietary sensitivities vary. It is your responsibility to check product ingredients and consult with a healthcare provider if necessary.

3. Orders and Payment

3.1 By placing an order on Freshentic, you agree to purchase the items listed in your cart for the price displayed.

3.2 You can choose cash on delivery or pre payment method. In case of pre-payment, you can complete the payment in the bank or mobile banking account provided by Freshentic. In case of cash on delivery, you have to complete the payment and receive the product according to the delivery partner company’s own service policy.

3.3 Freshentic reserves the right to refuse or cancel any order, particularly in cases where we suspect fraudulent activity, pricing errors, or supply issues.

4. Delivery and Shipping

4.1 We are currently providing delivery within Dhaka City only, if you wish to take delivery outside Dhaka City you are required to communicate freshentic helpline +8801601015191, and the terms of service will vary depending on verbal communication. Delivery times are estimated and may vary due to factors beyond our control.

4.2 Freshentic will not be responsible for delayed or failed deliveries due to inaccurate information provided by the customer.

5. Delivery charge

5.1 Delivery charges are not fixed and may vary based on factors including, but not limited to:

• Distance from the warehouse or fulfillment center.
• Weight, size, or special handling requirements of items ordered.
• Specific delivery time requests (e.g., express delivery, instant delivery, off-peak hours).
• Location-specific fees (e.g., remote or hard-to-access areas).

5.2 Delivery charges are calculated and displayed at the time of order checkout, based on the factors outlined above.

5.3 In cases where the exact delivery charge cannot be calculated upfront, an estimated charge will be provided, and the final charge will be confirmed before shipping.

5.4 If additional services are requested after the initial order (e.g., expedited shipping), extra charges may apply.

5.5 Customers will be informed of any additional fees prior to these services being carried out, and acceptance will be required to proceed.

5.6 Freshentic reserves the right to change delivery charges without prior notice, due to fluctuations in fuel prices, labor costs, or other operational costs.

5.7 If delivery charges change after an order is placed but before it is fulfilled, freshentic will inform the customer, who will have the option to accept the revised charge or cancel the order.

6. Returns and Refunds

6.1 Returns and Refunds policy is governed by our Return & Refund Policy

7. Personal Information

7.1 Your submission of personal information to Freshentic is governed by our Privacy Policy

7.2 You agree that all information provided by you to Freshentic, including payment details, is accurate and up-to-date.

8. Intellectual Property

8.1 All content on Freshentic, including but not limited to images, text, logos, and product descriptions, is the property of Freshentic.

8.2 You may not reproduce, distribute, or use Freshentic’s content without our prior written permission.

9.Limitation of Liability

9.1 Freshentic will not be liable for any damages, including but not limited to direct, indirect, incidental, punitive, or consequential damages, arising from your use of our website or products.

9.2 Freshentic does not guarantee that our website will be error-free, secure, or free of viruses or other harmful components.

10. Governing Law

10.1 These terms and conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of [Country/State].

10.2 Any legal action or proceeding related to your use of the website shall be brought exclusively in the appropriate courts of [Jurisdiction].

Queries and Complaints
Freshentic is committed to providing a high-quality service to all the Users. If any User has any query or complaint, the user is requested to email at:
Email: [freshentic@gmail.com]
Phone: [+8801601015191]